A new change has been issued within Square Enix to keep its employees safe. According to their latest update, Square Enix can determine if actions individuals take against their employees, partners, and representatives are deemed malicious or harmful, they will hold it within their rights to cease any services and products. This is a translation of the company's policy under Japanese law.

"Square Enix believes that the feedback, comments and requests received from our customers are essential to the advancement of our group's products and services, therefore we are committed to strive to apply your voice in improving our products and services," the statement reads.
"At the same time, there are instances where certain customers take actions directly or through our support centers, or towards our group executives, employees, partners who are involved in the creation and distribution of our group products and services, that constitute "customer harassment," such as denial of personality, violence, defamation, intimidation, advance notice of wrongdoing, advance notice of obstruction of business, harassment. Such actions do not only prevent our employees and partners from engaging in their work with a sense of security but also causes disruptions to other customers. Square Enix will not tolerate harassment and will take action as necessary."

The following actions have been listed as examples of harassment:

• - Act of violence, violent behavior
  - Abusive language, intimidation, coercion, duress, excessive pursuit or reprimand
  - Defamation/slander, denial of personality, personal attack (including email, contact in contact form, comment or post on the internet), advance notice of wrongdoing, advance notice of obstruction of business
  - Persistent inquiries, repeated visits
  - Trespassing by visiting or staying in an office or related facility without permission
  - Unlawful restraint including via telephone calls and online inquiries
  - Discriminatory speech and conduct regarding race, ethnicity, religion, family origin, occupation, etc.
  - Infringement of privacy by taking pictures or making video recordings without consent
  - Sexual harassment, stalking, repeated stalking behavior

In today's climate, the line between voicing an opinion and being incendiary is quite broad, especially with how much access fans have across social media. I would like to see more studios follow suit. 

SOURCE: Square Enix