May 7, Xbox Support had tweeted about a problem Xbox owners encountered with the ability to buy digital games from the store or launching games from the cloud access. According to Xbox Support on Twitter, players who were able to launch games were disconnected. Games on disc were exempt from these problems.
"We're aware that some users are unable to purchase & launch games or start Cloud Gaming sessions. Our teams are investigating. Please keep an eye here and on our status page for updates."
We're aware that some users are unable to purchase & launch games or start Cloud Gaming sessions. Our teams are investigating. Please keep an eye here and on our status page for updates. https://t.co/kQKp1LYR4o— Xbox Support (@XboxSupport) May 7, 2022
Xbox Support later addressed 20 hours later that the matter has been resolved and players should no longer see issues regarding digital purchases from the store or cloud access. Some users seem to be reporting that they have still encountered some problems after logging in, so the internal problems seem to be gradually ironing themselves out.
Players should no longer be seeing issues when it comes to purchases, launching games, or joining Cloud Gaming sessions. Thanks for being patient. Happy gaming! https://t.co/WTAzvBkgcY— Xbox Support (@XboxSupport) May 8, 2022
Digital media can be a fickle mistress, and these are matters that will occasionally crop up. This page will be updated if there are any significant changes.